NEWTON, NEW JERSEY -- In March (less than seven months back) I had a $ten,000 occupation carried out to set up laminate flooring on my total 1st floor. I replaced fifteen-twenty 12 months aged laminate flooring, some carpet and several linoleum and went by using a seamless entire 1st ground of the main gate ebony oak. As the flooring in the varied rooms had differed the installers proposed a full substitute from the subfloor so that you can guarantee everything was degree. Despite the unanticipated cost of $a thousand we made the decision if we have been intending to do The work we should do it effectively and made a decision to fork out the extra cash. Lower than six months afterwards I began to discover that about where the floor transitions with the try to eat in part of the kitchen area to the living room was bending when walked on. Sometimes it appeared so off that you could Practically excursion above the lil. Soon after per month of arguing with customer service I at last bought anyone out in this article to have a look at it but it had been the initial installer.
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The installer arrived at 3:50 and when he came inside of to consider the area he truly said “wow, this is the whole lotâ€â€¦..I reside in a 1 bedroom condo and don’t have far more furniture than the standard man or woman! He then explained to me that it will get five-six hours to carry out the install which wouldn’t perform for the reason that my building only enables operate like this to generally be performed in between specific several hours and he wouldn’t be carried out until eventually 9:00pm so I had to reschedule. The very first customer service rep that I spoke with was comprehensively unhelpful and told me the earliest obtainable put in was the next Monday but that he couldn’t assurance a early morning set up. Once i identified as back again to speak with a supervisor, Yvette was Fortunately handy, bought the put in scheduled for Saturday morning and refunded me 10% of the entire cost. Thanks Yvette!
So so as to add insult to harm. We got a phone from a high quality Command rep who requested me how my set up was!?!! Excuse me?? I reported you necessarily mean the a single they didn’t show as much as ?
We realize your stress, and we’re sorry to hear you ended up unsatisfied Together with the carpet padding you obtained. You should e-mail us at customersupport@ empire-today.com with the two your account and speak to information. You'll want to point out Headquarters in the topic line.
Thank you for sharing your knowledge. We apologize that the installation had a rocky commence, but are thrilled to hear that your position was done on your reviews of empire carpet gratification. For long term questions and/or worries don’t hesitate to Call us at customersupport at empire-today.com.
On top of that, we desired to provide the floors looked at which was already laid within the eating place because of buckling on account of floors not being appropriately acclimated. People floors have been set up 2012 and we even now have no resolution to that problem. Due to Incorrect colour wood becoming sent we experienced an additional seven day hold off which pushed back our cupboard put in.
I have nevertheless to check out The cash. Kim Laurecella (undecided with the spelling) has known as me serveral times all through my working hours. I'm a Instructor and can’t pick up the phone at particular times. I've explained that. I have called Kim back inside minutes and she or he does not get her phone.
Many thanks for bringing this issue to our consideration. We’d like to assist you additional, but we could’t Track down your account. Be sure to electronic mail your account and contact details to customersupport@ empire-today.com, and point out Headquarters in the topic line.
November six, 2017 at eleven:58 am We purchased a carpet for our decreased amount, a yr later on we started noticing carpet rolls so i called Empire Today to understand when they could have their installers return to tighten up the Room. The customer service agent gave me a affirmation number and told me that Steve Fulbright would call me back again to build an appointment with me to return out to begin to see the carpet.
Okay so we have a supervisor who swears they can make it approximately us. Took $one hundred off the value to reschedule. Reluctantly I agreed bc that they had my deposit and so on. Scheduled for November 28.
I known as back again and was explained to by Kim that Trevor’s second inspection is currently missing and they can't discover the approval. How can that take place? Whenever your team/Kim from CS identified as me to confirm that I was permitted for a complete replacement.