I liked the salesperson. She was type and knowledge, even gave us a decent price .. so I believed! But like others on here, we too booked put in for Various weeks out. We ended up instructed that we might get an e-mail working day before with a specific timeframe amongst eight-six but in no way received 1!
At this point I think we are going to really need to hire another business to come out and finish and resolve the shoddy work that Empire did and then endeavor to just take Empire to court. I don’t know what else to do given that no person is getting in touch with me and seeking to come up with a solution.
I however uncover it pretty disturbing how this set up crew of yours could have completed these a quality position on The 2 upstairs rooms and absolutely screwed up the rest of the household.
We feeling your aggravation and so are dissatisfied to listen to that you really feel this way. Remember to e mail your worries and account info to customersupport at empire-today.com, and mention Corporate Headquarters in the topic line so we may well further guide you.
Sigh. I chalk that as much as my fault, Maybe I shouldn't have left it on the floor, and I am able to devote one hour or two prying it out, scraping it down, and changing it with an extra. Installation begins and is also completed rather promptly. I'm requested to perform a wander-by way of, and all seems well ample, but I'm no carpet pro.
When I asked when we'd get the set up done I used to be told possibly tomorrow, that's a Saturday. WTF ( perfectly that’s Amazing) I requested to talk to your supervisor and was told there was not 1 offered Which a single would simply call me afterwards. I guess Later on is broadly used at Empire. I would like these individuals could practical experience this situation on their own so they can see initial hand which i’m sorry means Nothing at all. You don’t ensure an appt four situations than not present up. My dwelling is in full disarray our three bathrooms are stuffed with home furnishings and can barley be used. In essence the upstairs Section of my property is unusable and maybe I can get the perform accomplished tomorrow??? As I re-Reside this Disaster to kind this my blood pressure level proceeds to go ballistic. It’s been one hour and no phone in the supervisor…hum go determine. Customer Service is really a dying artwork Within this state. It's seemingly died at Empire Today…
You will note my reaction under yours. I've attempted numerous variants to email the CEO without any luck. If you find a working electronic mail for him, be sure to share as I intended my response for him.
It absolutely was scheduled for yesterday but Empire named and mentioned It will be until finally today. One particular male confirmed up today and had some laminate but practically nothing else to accomplish The work. He claimed The 2 principal bogs weren’t on his function buy Which there was no way he’d take away the toilets or the tiles. So I referred to as yet again. I was informed my purchase were cancelled! They blamed the gross sales particular person, who I’ve been in continuous contact. They even took her commission absent. So now this new installer remaining with out carrying out a factor once again. Not just am I beyond angry but I’m calling the higher business enterprise bureau and am going to talk to an attorney about breach of agreement. I’ve known as a number of situations and he customer service says just the installation Office can help me but given that they’re not answering, she remaining a voicemail. I’m carried out!!
November 15, 2017 at 5:38 pm Our problem is past ridiculous….installer didn’t put the bathroom on tight immediately after installing floor. I named & e-mailed Empire telling them over it & that we were being likely to get mildew since the h2o was seeping beneath the ground. Following a handful of mo. they last but not least arrived & tore out the floor * identified on the market was mold. We lived Using the mold for one more couple mo. before another person arrived out to deal with it. Now I maintain calling & calling bc a few of the drywall was taken out. Finally they termed & told me to find a empire carpets nj drywaller, which was not my task.
We know delays are disheartening, and we sincerely apologize with the inconvenienced that this has brought on. We’ll be following up along with you shortly to further more talk about the completion of your installation.
November 29, 2017, The Call states they'll put in the laminate flooring in my eating home family room and modest closet in the lounge and Should the floors need to have leveling that was also included in my contract. See attached contract 14 pages. The closet wasn't performed I was explained to by the installer I remaining the stuff for that closet you and your husband can do that. The installer showed up at 830am by himself at 930am he referred to as a person and started cursing and obtaining upset.
I known as back again utilizing alternative 1 this time. I had been informed that Empire’s rates are only great for thirty days & that I would wish to possess a sales agent return to my property for an estimate. I questioned for just a quotation on these rooms at my June appointment so I would NOT have to invest my precious time repeating this process. Need to I also point out that this saves time & income for Empire in vacation expenses & staff hours? So as to add insult to harm (metaphorically Talking), I will get an auto electronic mail an car-bot reminder phone 24 hours ahead of my new appointment. Hardly what I would consider excellent customer service. But for The very fact It will likely be cruel to the consultant, Maybe we received’t be property for the appointment. I’d wish to stay with a company that I’ve hired Earlier but Empire, you happen to be making it tricky me to take action once more.
Thanks for generating us mindful of this subject. We regret to listen to that there was confusion relating to your installation date, and we’re sorry to are aware that you ended up inconvenienced by this make any difference. We’ve located your get, and we’ll be in touch along with you Soon.
(3) the stairwell carpet put in has presently began to become un-nailed and corners are commencing pop up. This is a very new discovery that was recognized by us just yesterday.